Responsible Gaming

Gaming Should Be Entertainment

At Acacia Springs, we believe that online pokies and casino gaming should be enjoyable entertainment only. Gambling is never a reliable way to earn money or solve financial problems. It's important to play responsibly and within your means.

Please gamble only with money you can afford to lose, and always view any winnings as a bonus rather than an expected outcome.

Age Verification

You must be at least 18 years of age to use this website and participate in online gaming. This is a legal requirement in Australia.

If you are under 18, or if you are accessing this site from a jurisdiction where online gambling is prohibited, please do not proceed. We are committed to preventing underage gambling and protecting vulnerable individuals.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, help is available:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about the amount spent
• Feeling anxious, irritable, or restless when trying to cut back
• Neglecting work, study, family, or friends due to gambling
• Using gambling to escape problems, stress, or negative emotions
• Borrowing money or going into debt to fund gambling
• Experiencing relationship problems or conflict due to gambling
• Failed attempts to control or stop gambling
• Jeopardising education, career, or financial security

Self-Help Tools & Controls

We provide a range of tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Restrict the total amount of losses you're willing to accept in a given period
• Reality Checks: Receive automatic reminders about how long you've been playing and how much you've spent
• Session Limits: Set a maximum duration for each gaming session
• Self-Exclusion: Temporarily or permanently exclude yourself from your account and all associated gaming platforms
• Account Closure: Permanently close your account if you wish to stop gambling entirely

To access these tools, please visit your account settings or contact our customer support team for assistance.

Support Organisations & Helplines

If you are struggling with problem gambling, professional help and support are available. Please reach out to one of the following organisations:

Australia

• Gambling Help Online: www.gamblinghelponline.org.au
  Free, confidential counselling and support services for Australians affected by problem gambling.

United Kingdom

• GamCare: www.gamcare.org.uk
  Free, confidential support for problem gamblers and their families in the UK.
• GamStop: www.gamstop.co.uk
  The UK's national self-exclusion scheme, allowing you to self-exclude from all licensed online gambling operators.

Canada

• Responsible Gambling Council: www.responsiblegambling.org
  Evidence-based research and resources for responsible gambling in Canada.

United States

• National Council on Problem Gambling: www.ncpgambling.org
  1-800-GAMBLER (1-800-426-2537) — Free helpline for gambling addiction support.

Germany

• Bundeszentrale für gesundheitliche Aufklärung: www.bzga.de
  German health education centre providing information on problem gambling and support services.

If You Need Help

If you or someone you know is struggling with problem gambling, please seek help immediately. It is not a sign of weakness—reaching out is a sign of strength.

Contact one of the support organisations listed above, speak to your doctor, or call a national gambling helpline. Support is confidential, free, and available 24/7.

Remember: You are not alone, and recovery is possible.